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How do User Manuals Really Affect Customer Satisfaction?

23 Sep 2023

Do user manuals actually affect the customer experience, and if so, why? See what a 2019 study by Gök et al. has to say about this!

What do design professionals have to say about ease of use?

01 Nov 2023

Many customers have trouble learning how to use a new product. This 2017 study by Pavel and Zitkus uses the psychology of learning and the expertise of product design professionals to understand how to fix that.